Frequently Asked Questions
Simply visit our website, romartsupermarket.com, browse our products, and add items to your cart. When ready, click on the cart icon to review your order, then proceed to checkout.
We accept a variety of secure payment methods, including credit/debit cards, mobile money, and PayPal. All payment options are listed at checkout for your convenience.
Yes, you can select a preferred delivery time during checkout. We offer same-day and next-day delivery options to ensure you receive your order at the most convenient time.
Absolutely! Choose the “In-Store Pickup” option at checkout, and your items will be ready for pickup at Romart Supermarket near Kigali Pelle Stadium. You’ll receive a notification when your order is ready.
Delivery fees vary depending on your location and order size. For exact costs, enter your delivery address during checkout to see the fee before finalizing your order.
Yes, after placing your order, you’ll receive a tracking link to monitor its status in real-time. You’ll also receive notifications when your order is out for delivery and when it arrives.
You can cancel or modify your order up to one hour after placing it by contacting us at shop@romartsupermarket.com or calling our customer support line. After this period, we’ll do our best to accommodate changes but cannot guarantee them.
If you’re unsatisfied with an item, please contact us within 24 hours of delivery at shop@romartsupermarket.com. We’ll guide you through our return policy and help resolve any issues.
Yes, we occasionally offer discounts on bulk purchases. For large orders, contact our support team to see if any promotions apply or if custom arrangements can be made.
Yes! When logged into your account, you can save items to your wishlist for future purchases. This makes it easy to keep track of products you’d like to buy later.
If you forget your password, click on “Forgot Password” on the login page. You’ll receive instructions via email to reset it. If you need further assistance, our support team is here to help.
Yes, we frequently run promotions and deals! Check our “On Sale” page for the latest discounts, or sign up for our newsletter to stay informed about exclusive offers.
For any assistance, you can reach us via email at shop@romartsupermarket.com or call our customer service line. We’re here to help you with any questions or concerns.
Yes! When logged in, you can view your order history and reorder any items with a single click. It’s a fast and convenient way to get your regular items.
In rare cases, an item may be out of stock after you place your order. If this happens, we’ll notify you immediately and offer options for a replacement, delayed delivery, or a refund.
