Terms And Conditions

1. General Terms

• Eligibility: You must be at least 18 years old to use our website and services. By using Romart Supermarket, you confirm that you meet this requirement.
• Account Registration: Some features require creating an account. You are responsible for maintaining the confidentiality of your account and password.
• Changes to Terms: We reserve the right to modify these Terms at any time. Your continued use of the website signifies your acceptance of any revised Terms.

• Product Information: Romart Supermarket strives to ensure that all product descriptions and prices are accurate. However, minor inaccuracies may occur. We reserve the right to correct any errors or update information at our discretion.
• Pricing: All prices listed on our website are in [Currency] and are subject to change without prior notice.

• Order Acceptance: By placing an order, you agree to pay the listed price. Orders are confirmed upon receipt of a confirmation email from Romart Supermarket.
• Payment Methods: We accept various payment methods, including credit/debit cards, mobile money, and PayPal. Full payment is required before your order is processed.
• Order Modifications: Orders can be modified within one hour of placement by contacting our support team. After this period, we may not be able to accommodate changes.

• Delivery Options: We offer various delivery options within [Delivery Area]. Delivery fees and times may vary based on your location and the size of your order.
• In-Store Pickup: Customers may choose to pick up their order at Romart Supermarket. You will receive a notification once your order is ready for pickup.
• Delivery Delays: While we strive to meet our estimated delivery times, delays may occur. Romart Supermarket is not liable for delivery delays due to unforeseen circumstances.

• Returns: If you’re not satisfied with a product, you may return it within 24 hours of delivery. To initiate a return, please contact us at shop@romartsupermarket.com.
• Refunds: Approved returns are eligible for a full refund or replacement. Refunds are processed within [Timeframe] of receiving the returned item.
• Non-Returnable Items: Certain items, such as perishable goods, may not be eligible for return.

• Prohibited Activities: Users agree not to engage in activities that could harm the website, its users, or Romart Supermarket. Prohibited activities include unauthorized access, using the website for fraudulent purposes, or infringing on intellectual property rights.
• Account Responsibility: You are responsible for all activity under your account. Notify us immediately of any unauthorized use.

• Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

• All content on romartsupermarket.com, including text, images, and logos, is the property of Romart Supermarket or its licensors. Unauthorized use of our intellectual property is prohibited.

   

• All content on romartsupermarket.com, including text, images, and logos, is the property of Romart Supermarket or its licensors. Unauthorized use of our intellectual property is prohibited.

   

• If you have any questions or concerns regarding these Terms, please contact us at:

  Romart Supermarket
  Email: shop@romartsupermarket.com
  Phone: +250 780 707 739